Vice President of Client Care

ARE YOU READY TO MAKE A REAL DIFFERENCE IN THE LIVES OF REFUGEES IN ST. LOUIS?

The International Institute of St. Louis seeks a motivated, mission-driven individual to serve as the Vice President of Client Care. The ideal candidate for the Vice President of Client Care will have overall strategic and operational responsibility for all program areas. The position will be a part of the executive leadership team that drives the overall strategy for the organization and represents the International Institute of St. Louis on a local, regional, and national basis. The VP, Client Care will initially develop deep knowledge of each project, program operations, and business plan, and will focus on the following three areas: program leadership and management, external relationships, and knowledge management.

This position is also responsible for developing and implementing policies and programs in compliance with applicable law and in line with the overall vision and strategy of the organization. This position will oversee three direct reports (Housing, Refugee Resettlement, and Social Work departments). This position is responsible for upholding the International Institute’s mission, vision, goals, and objectives.

Essential Responsibilities:

Program Leadership & Management: This work may include, but is not limited to:

• Enhance, flesh out, and implement organizational vision as established in International Institute’s Strategic Plan.
• Ensure ongoing programmatic excellence.
• Demonstrate consistent quality of finance and administration, fundraising, communications and systems; recommend timelines and resources needed to achieve the program goals.
• Attract, develop, coach, and retain high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance.
• Work with staff to develop systems to ensure consistent, high-quality project management.
• Provide leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth.

External Relationships: This work may include, but is not limited to:

• Expand revenue generating and fundraising activities to support existing programs and the growth of the International Institute; cultivate existing relationships and develop new funder relationships.
• Manage relationships with partner organizations.

Knowledge Management: This work may include, but is not limited to:

• Develop the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by the programs.
• Develop dissemination system to share organizational learning with a broad range of communities.
• Ensure that key project outcomes and/or policy, advocacy, and legislation are evaluated and leveraged for maximum community and organizational impact.
• Work collaboratively with the executive leadership team to integrate cross program activities and functions.

Qualifications

The VP, Client Care will be thoroughly committed to the International Institute’s strategy and mission. All candidates should have demonstrated leadership, coaching, and relationship management experience and strong demonstrated success managing funder relationships.

Specific requirements include:

• Program Leadership and Management: This individual will have taken a hands-on approach in leading a variety of initiatives. The ideal candidate will have a track record of effectively leading a performance-based and outcome-based program and staff. She or he will have developed and operationalized strategies that have taken a program or organization to the next stage of growth.
• Team Building and Development: The successful candidate will have recruited, managed, and developed a strong team of staff and program/project managers. This individual will serve as a “player/coach” to motivate and mentor his or her team.
• Exceptional Communication and Influencing Skills: As a voice/advocate of the International Institute, the VP, Client will have strong written and verbal communication skills. She or he will be a persuasive, credible, and polished communicator with excellent interpersonal and multidisciplinary project skills. This individual must work collaboratively with internal as well as external partners and other organizations.

Minimum Education & Experience Requirements:

• Bachelor’s Degree; Master’s degree in preferred.
• 10+ years in a management role leading team of 15+.
• Proven work experience senior-level management position
• Direct client interaction experience required.

Knowledge, Skills, & Ability Requirements:

• Unwavering commitment to quality programs and excellence in organizational and project management with the ability to achieve strategic objectives, and manage a budget
• Strong demonstrated fundraising experience with the ability to engage a wide range of stakeholders including advisory groups, coalitions, forums, trade associations, foundations, corporate sponsors, and practitioner groups
• Ability to work effectively in collaboration with diverse groups of people
• Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for IISTL’s mission and commitment to working collaboratively with a management team of senior professionals
• Solid judgment and apparent leadership skills
• A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment
• An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
• Impeccable integrity
• Strong analytical skills; basic business intuition, and common sense
• Strong work ethic
• Knowledge of refugee resettlement, highly preferred.

HOW TO APPLY
Please include cover letter and resume and submit at https://iistl.isolvedhire.com/jobs/1215926.