Manager, Support Services

Position Summary
The Manager, Support Services, will assist the Senior Manager, Support Services with managing a team of project managers, coordinators, and other administrative staff for the assigned team who play a vital role in University Advancement. The Manager reports to the Senior Manager, Support Services and will work closely with the unit leadership team to ensure the administrative team is working efficiently and effectively in supporting the unit.

The Manager will also partner with staff in Advancement Administration and other support services managers in UA to help build a comprehensive and unified onboarding, performance and development plan. The Manager helps to ensure a seamless flow of communication, training and workload management.

University Advancement strives to advance the mission of the school by creating a culture of philanthropy among alumni, students, faculty, and friends. Administrative staff will be assigned to support individual schools and programs within this team. The Senior Manager will work closely with leaders of schools and programs to ensure the needs of the team are being met.

The Manager will help create and foster a culture of collaboration and teamwork that celebrates outcomes, builds individual and team capacity, and ensures that WashU UA is a preferred workplace.

Job Description
Primary Duties & Responsibilities

• Assists with managing the daily administrative activities of the team of project managers, coordinators, and administrative assistants. Helps cultivate a positive, collaborative team environment that encourages high performance, shared workload, and professional advancement within the team. Assists with bi-weekly meetings of administrative team to ensure consistency of quality and best practices being used across the assigned team.
• Strategizes and partners with leaders and officers in the assigned team to support the needs of each school or program.
• Works with the Senior Manager to expand the training and team-building program. Co-manages a collection of data, detailed checklists, templates, and instructional materials for the purpose of maintaining the highest standards of accuracy and service for initiatives, program, stewardship, and strategy officers.
• Assists with hiring and onboarding within the subvertical. Reviews applications and attends interviews. Assists with monitoring the performance of staff, attends regular meetings to provide positive direction and address concerns. Assists with annual performance reviews.
• Performs other duties as assigned.

Preferred Qualifications

• Experience working in advancement in a university setting.
• Experience with Microsoft Teams and Sharepoint.
• Strong project management skills and ability to set and meet personal and team deadlines with the flexibility to manage competing and changing priorities.
• Confident and collaborative, with strong communication and interpersonal skills, and have the capacity to develop productive relationships at all levels, establish trust, and provide thoughtful counsel.
• Strong written communication skills.
• Outstanding organizational skills, attention to detail, and accuracy.
• Ability to analyze, condense, and synthesize information provide accurate analysis and summaries.
• Active manager and coach who can challenge a team to improve.
• High standards of performance and great attention to detail.
• Solid computer skills, including Microsoft Office and familiarity with databases.

Required Qualifications

• Bachelor’s degree.
• Three years of administrative management or office management experience, or equivalent combination of education and experience.

Please apply via https://jobs.wustl.edu/ and enter job #JR83556

Salary Range
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement
Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University Advancement is committed to cultivating a diverse and welcoming environment fostering a culture of inclusion excellence where all staff are respected, valued, and provided opportunities to flourish. We encourage individuals who will contribute to the diversification and enrichment of our team to apply. You do not need to meet 100% of the preferred qualifications to apply for these positions.

Please apply via https://jobs.wustl.edu/ and enter job #JR83556