Directors of Operations

Please Apply on our website: https://stlfoodbank.aaimtrack.com/jobs/1163709 

St. Louis Area Foodbank (SLAFB)
JOB DESCRIPTION

Job Title: Directors of Operations
Immediate Supervisor: Chief Operating Officer (COO)
Employees Supervised: Warehouse Manager and Transportation Manager
FLSA: Exempt

General Description/Position Summary:
The Director of Operations’ primary function is to ensure all inventory, logistics and warehouse operations align with the strategic direction, objectives, and mission of the organization. This key role is required to effectively and efficiently manage all aspects of SLAFB’s warehouse logistics and transportation. Responsibilities include maintaining quality standards while managing staff in a manner that promotes a positive team culture. To succeed in the role, you should have a thorough knowledge of supply chain management and an understanding of warehouse procedures, including storing goods, dispatching orders, and tracking transportation vehicles. You should also be familiar with operational as well as food safety processes and legal regulations as it relates to operations.

Duties and Responsibilities:
• Effectively communicate with all departments to ensure a comprehensive understanding of all aspects of inventory movement (distribution, internal transfers, and transportation, etc.).
• Ensure inventory accuracy and availability including cycle counts and inventory adjustments.
• Ensure the utilization and maintenance of all aspects of the Foodbank’s warehouse management system (WMS).
• Ensure daily operations flow of incoming and outgoing product with accuracy, efficiency, and safety.
• Support multi-faceted distribution methodology ensuring the distribution of the right food to the right people at the right place at the right time.
• Manage budget of assigned departments.
• Instill operational excellence with continual improvement focused on efficiency, operations flow and safety.
• Devise annual productivity improvement targets and other metrics.
• Partner with the Warehouse Manager to seek solutions to production problems and ways to improve efficiencies.
• Partner with the Warehouse Manager on the product recall process, mock recall planning and the corresponding documentation.
• Assist with the interpretation and communication of company policies and safety regulations.
• Ensure compliance with Feeding America, American Institute of Baking (AIB), USDA, FDA and OSHA regulations regarding food safety, storage distribution and operational safety.
• Partner with the Transportation Manager to ensure optimized routes and on-time pickups and deliveries.
• Ensure fleet readiness and efficiency of the Foodbank’s transportation vehicles.
• Serve as a mentor and coach to warehouse and transportation staff.
• Assist direct reports with performance management items, including the annual and bi-annual review process.
• Ensure employee disciplinary matters are addressed and resolved accordingly.
• Serves as a member of the Safety Committee, the Disaster Response Team, and the Foodbank’s Operational Board Sub-Committee.
• Other duties and responsibilities as assigned.

Qualifications:
• Bachelor’s degree from an accredited university in Business, Logistics, Supply Chain Management, or related field required but will consider equivalent experience in related field in lieu of education.
• Minimum of 5+ years’ of distribution/warehouse management experience required. Experience in a food distribution environment preferred. Prior non-profit experience welcomed.
• Prior supervisory/direct people management experience with a proven track record of effectively managing warehouse and/or distribution operations of required.
• Previous experience management and leading the transportation fleet preferred.
• Skilled in the operation of warehouse equipment including forklift, reach trucks and pallet riders required.
• Knowledge and understanding of safety standards and OSHA requirements.
• Extensive knowledge of ERP, WMS, and web-based order management systems required.
• Proficiency with the Microsoft suite of tools.
• Ability to manage multiple projects with attention to detail, handle interruptions, maintain focus on tasks and produce accurate work.
• Demonstrate a willingness and ability to adjust to changing conditions or priorities. Agility is key.
• Ability to take initiative to identify and resolve problems.
• Ability to make decisions and exercise good judgment.
• Ability to communicate effectively both verbally and in writing
• Ability to establish and maintain effective working relationships with diverse stakeholders, both internal and external.
• Able to work independently and as part of a team.
• Passion for the Foodbank’s mission and the ability to demonstrate SLAFB’s Core Values: Stewardship, Teamwork, Agility and Respect.
• Must be able to pass drug screening and criminal background check

Working Conditions:
Work performed in the warehouse involves a significant amount of walking on concrete surfaces. Entrances may be open and work conditions during the summer months can be hot and cold during the winter. Employees may be going in and out of freezers and coolers with extreme variations in temperature. Work involves moving boxes and employees must lift, bend, stoop, pick up and move objects up to 75 pounds. Work involves using manual pallet jacks and therefore requires an ability to push and pull pallets over 2,000 pounds.

May work evenings and weekends due to special events and other projects related to timely and accurate warehousing and distribution of products. May travel overnight to attend meetings.

The impact you’ll make:
At the St. Louis Area Foodbank, we are working to build a stronger bi-state region by nourishing people, empowering communities, and transforming systems. With the dedicated partnership of nearly 600 hunger-relief programs and local agencies – including soup kitchens, food pantries, shelters, and residential programs – we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region’s largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

About the St. Louis Area Foodbank:
The St. Louis Area Foodbank (SLAFB) is a member of Feeding America, which is a national network of 200 food banks all working together for the common goal of ensuring equitable access to nutritious food.
This nationwide network offers us a variety of resources, like food, funds, best practices, and gives our work a much bigger, louder voice than we could hope to have on our own. The St. Louis Area Foodbank supports 26 counties – 14 in Missouri and 12 in Illinois – thus serves, supports and stewards a diverse group of stakeholders across our region, as well as serves as a member of Feeding Missouri (the 6 Feeding America Food Banks in Missouri) and Feeding Illinois (the 7 Feeding America Food Banks in Illinois).

As a food bank, we collect food from a variety of sources, such as manufacturers, retail stores, farmers, and individual donors. We then store, sort, and repackage that food at the highest safety standards and finally distribute that food to our network of agencies and programs, which work directly with people in the community. We facilitate the movement of food safely and efficiently and offer the kinds of resources and support to our partner agencies that a single food pantry or shelter could not hope to access on its own.
• VISION: A nutritionally secure Missouri and Illinois.
• MISSION: Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems.

What we can offer you:
Beyond a great mission, dedicated team members, and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:

• Competitive pay commensurate with experience
• Generous Paid Time Off (PTO) plan
• 403b plan with robust company match
• Comprehensive benefits (medical, dental, vision, group company-paid life insurance, short-term disability, and more!)

We work hard, play hard and change lives – so apply to join our Foodbank Family!

SLAFB Diversity, Equity, and Inclusion (DEI) Statement:
You are welcome at the St. Louis Area Foodbank (SLAFB) for who you are. At the SLAFB, we strive to empower our team to embrace and celebrate who they are by cultivating a diverse, equitable, and inclusive work environment. Doing so strengthens our organization, cultivates a culture where everyone feels valued and can bring their best selves to the SLAFB and enables us to nourish people, empower communities, and transform systems. At the SLAFB, we champion diversity, equity, and inclusivity to create a respectful and fulfilling workplace representing a broad range of lived experiences and viewpoints. We are committed to building a diverse and inclusive team that reflects the neighbors and communities we serve in the bi-state region to enhance engagement and connectivity with all key stakeholders.

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.

Revised 11/21/2024