Almost Home
Almost Home empowers young moms to become self-sufficient and create a better future for themselves and their children.
Almost Home exists to end the cycle of poverty two generations at a time.
Position Overview:
As a member of the Senior Leadership team, the Director of Programs and Performance (DOPP) is responsible for the efficient operation of the Foundations to Success program which include transitional housing, independent living and aftercare support services being offered at Almost Home. The DOPP is responsible for designing, implementing, evaluating, and reporting on all agency program activities. The DOPP is instrumental in ensuring consistent and effective internal processes and communication in order to strengthen Almost Home’s program and position the agency for continued success.
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Core Functions:
Direct Service Supervision
o Oversee the overall development, coordination, implementation, and evaluation of the Foundations to Success Program using the Continue of Care Program Model
o Ensure implementation of Almost Home’s program in conjunction with any state, local, federal, and contract or licensure requirements.
o Supervise the program staff and ensures effective communication and collaboration among team members to achieve program goals and client results.
o Establish a therapeutic relationship with members and ensure accountability and coaching is effectively established with each member
o Ensure client census goals are met and maintain partnership with appropriate referral sources.
o Complete all relevant documentation and data to ensure it is accurately entered into our software system in a timely manner
o Monitor and supervise the referral, admission/intake and aftercare processes for clients to ensure appropriateness of client fit for program.
o Review and monitor the implementation of Individual Service Plans to ensure fidelity to program model and overall client progress.
o Make decisions in partnership with the Executive Director regarding the termination of clients from the program.
o Participate in community meetings, collaborate and create partnerships with external stakeholders.
o Maintain program expenses and participate in the developing the annual budget
o Assist in ensuring overall safety and security of the building
o Assist in ensuring the cleanliness of the building is maintained
o Oversee purchasing of food and supplies within budget
o Serve as Lead Trainer on agency’s Motivational Interviewing approach and other evidence-based approaches to service delivery
o Research and recommend job shadowing, internship, apprenticeship and volunteer opportunities for clients
o Develop and cultivate long-term relationships with area agencies to identify appropriate community partners
o Coordinate with Development team to recruit, train and coordinate all volunteer efforts
o Performs other related duties as necessary or assigned
Performance Management
o Train all program staff to ensure compliance with Almost Home service standards, mission and values
o Conduct 1:1 performance reviews each month with program staff along with annual performance reviews
o Lead weekly program staff meetings to review clients and make recommendations
o Lead weekly house meetings with members
o Conduct ongoing evaluation of all agency programs and makes adjustments as needed
o Analyze and prepares reports to effectively disseminate information to appropriate stakeholders in a timely manner.
o Partner with Development team to transform collected data into communication and messaging tools in the form of organizational storytelling
o Create, revise, and maintain program policies and procedures manual and quality improvement plan.
Executive Leadership
o In conjunction with the Director of Operation screen, interview, and hire staff, and provide specific program-related orientation for new staff
o Meet with local officials, public and private agency heads, community groups, and the public to provide overview of agency mission, program overview, and role in the community
o Stay up to date on current trends and theories related to the program while proactively recommending changes to agency policy and practice as necessary
o Work in conjunction with Quality Improvement Committee chair to ensure the successful implementation of the Quality Improvement Plan
Core Competencies:
(See Attached Competencies Descriptions)
o Fiscal Responsibility o Managerial Courage
o Ethics and Integrity o Team Leadership
o Strategic Thinking o Customer Oriented
o Talent Management o Continuous Learning
o Problem Solving o Developing Others
o Modeling the Way o Communication (Written, Verbal, Non-verbal)
Direct Reports: Clinical Case Manager and Program Support Aide (Interns & Practicum students as needed)
Skills and Qualifications:
o Master’s degree in social work, counseling, education, related field preferred
o At least five years of professional experience in supervisory role required
o Three years or more experience working in a residential setting desired
o Experience in program evaluation and/or performance management
o Ability to analyze information and effectively present to staff, public groups, and Board of Directors
o Proficient in Microsoft Office programs to include Sharepoint and familiarity with data tracking or performance management software (agency uses Salesforce) and Asana for staff and yourself
o Proven organizational skills and ability to manage multiple tasks
o A successful track record in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates a stronger more efficient organization
o Team player with a flexible, creative approach and a commitment to Almost Home’s mission and philosophical approach
o Valid driver’s license: ability to obtain chauffer’s license within 90 days of employment
Physical Requirements:
o Walking, standing, bending, stooping, kneeling, and lifting up to 40 pounds
Work Conditions & Environment:
o Inside environmental conditions, such as in typical office or administrative work.
o Ability to work in a high-intensity environment with measurable accountability.
o Comfortable working in a dynamic environment and adaptable to change.
o Ability to be flexible in work hours and willing to work evenings and one weekend a month to support and hold programming accountable.
o Available to be on-call for the program in case of emergency situations related to the delivery of services to clients.
Please send resume and cover letter to ahoperations@almosthomestl.org
